Customer Support Agent
Officialby BeMind Labs·AI Agents
AI-powered 24/7 customer support with ticket escalation and sentiment analysis.
About
The Customer Support Agent is a production-ready AI plugin that handles customer inquiries across all channels. It uses advanced NLP to understand intent, sentiment, and urgency, routing conversations appropriately.
Key Features
The agent learns from every interaction and improves over time. It integrates with UniCore's CRM to log all interactions and update customer records automatically.
Installation
Installation
1. Navigate to **Settings → Plugins** in your UniCore dashboard
2. Search for "Customer Support Agent" or click Install on this page
3. After installation, go to **AI Engine → Agents** to configure the agent
4. Set up your knowledge base under **RAG → Documents**
5. Configure escalation rules under **Settings → Support Routing**
Configuration
{
"agent": {
"name": "Support Bot",
"model": "gpt-4o",
"language": "auto-detect",
"escalation_threshold": 0.3,
"sentiment_analysis": true,
"csat_enabled": true
}
}
Requirements
- No additional plan required — works on all editions
- Recommended: configure a RAG knowledge base for best results
Reviews(342)
342 reviews
Customer Support Agent works exactly as advertised. Integration was smooth and the support docs are excellent. Highly recommend for any team serious about automation.
Deployed on our Pro instance in under 10 minutes. The configuration options are flexible and it plays nicely with the existing workflow engine. Would love a few more out-of-the-box templates.
We've been running this on enterprise for two months with zero issues. Response times are solid and the error handling is thoughtful. Our team loves the observability it adds.
Version History
- Performance improvements and stability fixes
- Updated compatibility for latest UniCore releases
- Bug fixes and minor enhancements
- New configuration options
- Improved documentation and examples
- Initial stable release
Tags
Resources
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