Clinic Appointment & Patient Flow

Medical clinic automated appointment booking via LINE, patient record lookups, and billing — reducing no-shows by 60%.

The Challenge

A clinic with 8 doctors handled 200+ appointments daily via phone calls. No-show rates hit 25%, rescheduling was manual, and front-desk staff spent most of their day on the phone instead of assisting walk-in patients.

The Solution

Deployed UniCore with a LINE bot for appointment inquiries, automated reminders via the Comms Agent 24h and 2h before visits, and ERP for patient contact management and billing. Orders represent bookings, Kafka workflows trigger time-based reminders, and the Ops Agent monitors daily capacity.

Key Features Used

• ✓LINE bot for appointment inquiries and confirmations
• ✓Automated reminders via Kafka workflow triggers
• ✓Patient contact management with visit history
• ✓Order-based booking tracking with status lifecycle
• ✓Invoicing for consultations and procedures
• ✓Ops Agent for daily capacity monitoring

Results

Tech Stack